Last Updated: [15/08/2025]

At Neogads, we value customer satisfaction and aim to provide quality products. This Refund & Cancellation Policy outlines the circumstances under which refunds or cancellations are accepted.

1. Order Cancellations

Orders can only be cancelled within 24 hours of placing them.
Once an order is processed or shipped, it cannot be cancelled.
To cancel, email us at [your email] with your order number and cancellation request.

2. Refund Eligibility

We offer refunds only in the following situations:

Damaged Product Received: If the product arrives physically damaged.
Incorrect Item Sent: If the item received is different from what was ordered.
Non-Delivery: If the order is not delivered within 30 business days from the date of dispatch.

Refunds are not provided for:

Delays caused by courier or customs beyond our control.
Change of mind or buyer’s remorse after shipping.
Incorrect shipping address provided by the customer.

3. Return Process

You must notify us within 48 hours of receiving the order if there is any issue.
Proof of damage or wrong product (clear photos/videos) is required for verification.
Once verified, we will arrange for a replacement or refund as per your preference.
Some items may need to be returned to the supplier before a refund is processed (return instructions will be shared via email).

4. Refund Method & Timeline

Approved refunds will be processed back to the original payment method.
Refunds typically take 7–10 business days to appear in your account, depending on your bank or payment provider.

5. Contact Us

For any questions regarding cancellations or refunds, please contact:
📧 Email: [neogadsin@gmail.com, neogads@neogads.com]
📞 Phone: [+91 8714832342]