Last Updated: [15/08/2025]
At Neogads, we aim to deliver quality products to your doorstep with care and within a reasonable timeframe. As we operate through a dropshipping model, delivery times are longer than standard e-commerce stores.
1. Shipping Locations
We ship to most locations across India.
If your delivery address is in a remote or restricted area, we may contact you to confirm service availability.
2. Processing Time
- Orders are usually processed within 2–5 business days after payment confirmation.
- In rare cases, processing may take longer due to stock availability or supplier delays.
3. Delivery Timeframe
- Standard delivery within India typically takes 10–20 business days from the date of dispatch.
- Delivery times may vary depending on the product, supplier location, courier schedules, and unforeseen factors such as weather, festivals, or logistics delays.
- Some products may be shipped from international suppliers, which can extend delivery timelines.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- We may offer free shipping during promotional periods.
5. Order Status
- As we work with multiple suppliers and couriers, we currently do not provide live order tracking.
- Our support team is available to assist you with delivery updates if needed.
6. Delayed or Failed Delivery
- While we strive to deliver within the estimated timeframe, delays can happen.
- If your order is not delivered within 30 business days of dispatch, you may contact us to request assistance, a replacement, or a refund in line with our Refund & Cancellation Policy.
7. Damaged or Missing Items
- If you receive a damaged or incomplete order, please inform us within 48 hours of delivery with photos as proof.
- We will arrange a replacement or refund after verification.
8. Contact Us
For questions regarding shipping and delivery, please contact:
📧 Email: [neogads@neogads.com, neogadsin@gmail.com]
📞 Phone: [+91 8714832342]