Shipping & Delivery Policy – Neogads

Last Updated: [15/08/2025]

At Neogads, we aim to deliver quality products to your doorstep with care and within a reasonable timeframe. As we operate through a dropshipping model, delivery times are longer than standard e-commerce stores.


1. Shipping Locations

We ship to most locations across India.
If your delivery address is in a remote or restricted area, we may contact you to confirm service availability.


2. Processing Time

  • Orders are usually processed within 2–5 business days after payment confirmation.
  • In rare cases, processing may take longer due to stock availability or supplier delays.

3. Delivery Timeframe

  • Standard delivery within India typically takes 10–20 business days from the date of dispatch.
  • Delivery times may vary depending on the product, supplier location, courier schedules, and unforeseen factors such as weather, festivals, or logistics delays.
  • Some products may be shipped from international suppliers, which can extend delivery timelines.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • We may offer free shipping during promotional periods.

5. Order Status

  • As we work with multiple suppliers and couriers, we currently do not provide live order tracking.
  • Our support team is available to assist you with delivery updates if needed.

6. Delayed or Failed Delivery

  • While we strive to deliver within the estimated timeframe, delays can happen.
  • If your order is not delivered within 30 business days of dispatch, you may contact us to request assistance, a replacement, or a refund in line with our Refund & Cancellation Policy.

7. Damaged or Missing Items

  • If you receive a damaged or incomplete order, please inform us within 48 hours of delivery with photos as proof.
  • We will arrange a replacement or refund after verification.

8. Contact Us

For questions regarding shipping and delivery, please contact:
📧 Email: [neogads@neogads.com, neogadsin@gmail.com]
📞 Phone: [+91 8714832342]

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